Legal Case Manager – Debt

Our Legal/Financial Client is looking for a Case Manager to join their growing Maidstone based team. For this role you would need at least 3 years of dealing with/preparing documents for court cases related to debt or litigation. Job Purpose: The role is to manage a variety of cases that are referred for legal action and debt collection, and manage the team’s interface between our clients and the third parties instructed. Candidate Profile – Core Competencies, Skills & Knowledge Requirements You must be able to clearly demonstrate the presence of core competencies with regards to experience and knowledge of civil law proceedings, effective communication with a focus on excellent customer service, commercially-minded with a focus on achievement and quality, aims for continuous improvement and is a team player. The successful candidate will have a strong background of legal experience and understanding, must be articulate, literate & numerate; be able to understand, explain & succinctly report & test new ideas whilst at the same time justify – both quantifiably & qualitatively, any recommendations; they must also understand and be able to analyse KPIs and other performance reporting and to produce reports confidently. Personal Attributes: * Strong commitment to the ethos of the Client * Positive acceptance of responsibility when mistakes occur (both individual and team member mistakes) * Hardworking and determined to delivery whatever the obstacles * Willingness to listen and influence alternative ideas * Excellent time and attendance records Key Responsibilities: * Management and constant review of the legal and agent diaries, ensuring excellent customer service to our clients and promoting best practice throughout the collections process, contributing expertise to complex and/or high-profile cases. * Management and constant review of cases to maximize collections and deliver excellent customer service. * Monitor and review performance of the team, taking appropriate corrective and preventative action where necessary to ensure KPIs are met consistently, and any issues are resolved effectively. * Manage the supplier documentation, reviewing agreements, commission, and compliance requirements between the Client, Courts and third parties instructed. * Contribute to and implement resource plans in line with anticipated workloads to ensure we meet client demand levels. * Carry out regular process reviews and risk assessments to suggest & initiate process improvement contributing relevant expertise so that operational standards, controls and procedures meet changing requirements. * Produce and report accurate feedback and performance statistics